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• Align the HR processes, policies, programs, and practices with the HR.
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Balanced scorecards can be created for any type of business and can be used at any level of the organization.
Strategic focus areas under this perspective are achieving high customer satisfaction, customer retention, growth in customer's accounts, improving market share, providing best after sales services etc.
fc-smoke">Aug 24, 2018 · Balanced scorecard perspectives.
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The balanced scorecard (BSC) was originally developed by Kaplan and Norton to complement traditional financial performance measures by including non-financial measures, such as customer satisfaction, internal business process and learning and growth.
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fc-smoke">Aug 24, 2018 · Balanced scorecard perspectives.
Specific metrics vary by industry but most focus on time.
The balanced scorecard framework uses four perspectives: 1.
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Learning and Growth Perpective; Question: If a business was measuring ROI as a measure of performance, this is likely to be a measure of which perspective of the Balanced Scorecard (BSC) Select one: a.
The Balanced scorecard is an integrated approach to assesses performance of business strategy and how changes can be made in the areas such as – financial objectives and goals, customer preferences and choice architecture, operations management and supply chain bottleneck resolutions, and organizations learning ability and capacity building.
It is used by businesses to: Identify and improve multiple business processes.
Using the balanced scorecard, businesses can get some insight into the customer perspective with net promoter scores (NPS) and customer satisfaction (CSAT) scores.
Examples of focus areas for this balanced scorecard are Financial, Customer, Internal Business Process, and Learning and Growth.
